LEGAL
Privacy Policy
XEXesim respects your privacy. This policy explains what data we collect, why we collect it, and how we use it.
Data controller
XEXesim is responsible for personal data collected through this website. For privacy questions or requests, contact support@xexesim.com.
What data we collect
We may collect your email address, WhatsApp number, selected eSIM plan, destination, order details, payment method, payment status, support messages, cookie consent preferences, and basic technical information needed to keep the website secure.
Why we use your data
We use your data to process orders, confirm payments, deliver eSIM details, provide customer support, prevent fraud and abuse, improve our website, and keep records required for business, tax, or legal purposes.
Third-party services
We use trusted providers including Supabase for database storage, NOWPayments for crypto payments, Vercel for hosting and performance, and Google Analytics 4 for consent-based website analytics. These providers may process data according to their own privacy policies.
Cookies
We use necessary cookies to run the website and optional analytics or marketing cookies only when you allow them through our cookie banner. See our Cookie Policy for more details.
Data retention
We keep order and support data only as long as needed to deliver services, provide support, prevent fraud, handle disputes, and meet legal or accounting requirements. Cookie consent records are kept to remember your privacy choices.
Your rights
If you are in the EU, EEA, UK, or a similar privacy-protected region, you may request access, correction, deletion, restriction, portability, or objection to processing of your personal data. You may also withdraw cookie consent at any time.
Security
We use reasonable technical and organizational measures to protect your data. However, no online service can guarantee complete security.