LEGAL

Refund Policy

Because eSIMs are digital products, refunds depend on whether the eSIM has already been delivered, activated, or used.

Before delivery

If payment was made but the eSIM has not yet been delivered, contact support as soon as possible with your order ID.

After delivery

Once eSIM details or QR codes are delivered, refunds may not be available unless there is a verified technical issue that we cannot resolve.

Compatibility issues

Refunds may be refused if the customer confirmed eSIM compatibility but the device does not support eSIM or is carrier-locked.